OSCE Anti-Corruption meeting in Dublin

From 22 – 24 April 2012, the Organisation for Security and Co-operation in Europe (OSCE) held a meeting in Dublin about “Promoting Good Governance and Combating Corruption in Support of Socio-Economic Development”. I was invited as a panellist for the Session “The key role of civil society towards developing comprehensive and effective anti-corruption approaches”. My […]

It’s high time for a CitizenVision 2.0

Electronic Government is no longer an appropriate framework for innovation in the public sector. The emphasis must shift to Collaborative Governance, and a CitizenVision 2.0 can support that transition Ambition Fifteen years ago in the Netherlands the first program started of what later became known as Electronic Government (eGovernment). Public Counter 2000 introduced the one-stop […]

Dal punto di vista dei cittadini: la eCitizen Charter olandese

Laura Massoli of the Italian Department of Public Administration interviewed Matt Poelmans   Q1.  The release of the eCitizen Charter in 2006 provided clear and common requirements  for Government  in the provision and delivery of public service. How did you come out with the Charter? Which was the general process and the kind of stakeholders […]

UNDESA Workshop on “Engaging Citizens to Enhance Public Service Delivery and Strengthen Accountability”

  This Workshop explored how the engagement of citizens—and their organizations in civil society and the private sector—can contribute to improve public accountability in public service delivery and spending. The Workshop enhanced knowledge and built a shared understanding of what participatory institutions, approaches and tools can be adopted by countries to make public service delivery […]