Downloads

 

 

 

Werkschrift BurgerServiceCode-Nederlands

 

 

 

 

 

 

 

 

Workbook eCitizenCharter-English

 

 

 

 

 

 

eCitizenCharter-Arabic

eCitizenCharter-Chinese

eCitizenCharter-Czech

Workbook eCitizenCharter-Danish

Workbook eCitizenCharter-Estonian

Workbook eCitizenCharter-French

Workbook eCitizenCharter-German

eCitizenCharter-Greek

eCitizenCharter-Hebrew

eCitizenCharter-Italian

eCitizenCharter-Latvian

eCitizenCharter-Norwegian

eCitizenCharter-Polish

Workbook eCitizenCharter-Portugese

Workbook eCitizenCharter-Russian

eCitizenCharter-Slovenian

eCitizenCharter-Spanish

eCitizenCharter-Swedish

eCitizenCharter-Turkish

eCitizenCharter-Ukrainian

 

New Media:  Opportunities for Service Provision and Interaction (2011)

Nieuwe Media: Kans voor dienstverlening en interactie (Dutch)

 

 

 

 

Citzenlink  2008 – 2010

(in Dutch, with English Summary)

 

 

OL2000 Handboek: Van loket-idee naar implementatie  (Overheidsloket 2000)

 

eCitizen Programme  2002 – 2007

(in Dutch, with English Summary)

 

eParticipation in The Netherlands (eParticipation Awards 2010)

(in Dutch, with English Summary)

 

Onderzoek kwaliteit overheidsdienstverlening (2010)

 

From Electronic Government to Collaborative Governance (2012)

 

Rapportage Geluidsnet 2012

 

Matt Poelmans: Schiphol, banen & banen (2013)

 

Nut & Noodzaak Burgerparticipatie Schiphol (2015)

 

OC21jan2015

 

 

 

 

De Luchtvaartpolder

 

Linda Carton, Peter Ache (JEMA 2017): Citizen Sensor Networks